سياسة الإرجاع والاستبدال — سهل برو

Return and Exchange Policy

Last updated: 01/08/2026

We deal with fresh food products and understand that an order may arrive incomplete or of unsatisfactory quality. Our policy is simple: if you are not satisfied with an item, let us know, and we will resolve the issue.

Check your order upon delivery

We encourage you to inspect your order in the presence of the delivery representative. If you notice a damaged or missing item, return it with them immediately—this is the fastest way to resolve the matter.

Reporting Timeframe
Product Type Timeframe
Fresh items: vegetables, fruits, dairy, meat, frozen goods Within one hour of delivery
Canned goods, dry goods, detergents, and personal care items Within 24 hours of delivery
Missing or incorrect items Within 24 hours of delivery
We require a short reporting window for fresh products, as their quality deteriorates quickly once removed from the cold chain.

What we accept for return
An item that arrived damaged, broken, or leaking
An item that is expired or has an unreasonably short shelf life upon delivery
An item different from what you ordered
An item missing from the order
A fresh product of unacceptable quality
An unopened product in its original condition and intact packaging
What we cannot accept for return
Products that have been opened or partially consumed, unless defective
Fresh products reported after the two-hour window has expired
Products spoiled due to improper storage after delivery (e.g., leaving frozen items out of the freezer)
Personal care products with broken seals, for hygiene reasons
Items purchased as part of a promotion explicitly stating they are non-returnable
How to notify us
Contact us at 0790002599, via WhatsApp, or through the "Contact Us" page.

Please provide the order number, item name, and reason for the return.
Send a photo of the item if possible—this significantly speeds up the process.
What you will receive

Depending on your choice and product availability:

Replacement of the item in your next order or via a separate delivery
Account credit to be used for any future order
Refund via the original payment method

Refund timeframe:

Cash on Delivery → [Method: Account credit / Bank transfer / Cash with the next order]
Bank Card → Within 21 business days; please note that it may take additional time for the transaction to appear on your bank statement, depending on your bank.
If the error is on our end

If we delivered an incorrect, damaged, or missing item, you will not incur any additional costs—there are no return fees or delivery charges for the replacement.

Your legal rights

This policy does not diminish your rights under Jordanian consumer protection law and applicable legislation.