سياسة إلغاء الطلب — سهل برو

Cancellation Policy

Last updated: 01/08/2026

You can cancel your order. What happens depends simply on how far along it is.

Order stages and cancellation
Order status Can you cancel? Charges
Awaiting confirmation — we have not started picking Yes, immediately None
Being prepared — we are collecting your items Yes, contact us Usually none.
On the way — the driver has set off Contact us immediately Delivery fee may apply
Delivered Cannot be cancelled See Returns
How to cancel
In the app or on the site: open "My Orders", select the order, then "Cancel order" — available while the order has not entered preparation.
By phone: +962 79 000 2599 or WhatsApp. This is fastest if your order is already being prepared.
Refunds
Cash on delivery: there is nothing to refund.
Online payment: refunded to your original payment method within 15 working days. Your bank may take additional time to show it on your statement.
Scheduled orders

A scheduled order can be cancelled or rescheduled up to 3 hours before its delivery slot, with no charge.

If we cannot deliver your order

If the driver arrives and nobody is there to receive it, they will try to call you. If we cannot reach you within 15 minutes:

The order returns to our warehouse.
Fresh and chilled items cannot be resold and cannot be refunded.
Non-perishable items are refunded / can be rescheduled for a fee.

Please check your phone number and address are correct before confirming an order.

Cancellation by us

We may occasionally need to cancel an order:

A large number of items are out of stock
The address falls outside our delivery area
Exceptional circumstances: severe weather, operational failure, force majeure
Suspected fraud or misuse of promotions

In all these cases we will tell you immediately and refund you in full.

Cancelling your subscription

Questions: +962 79 000 2599 — Saturday to Thursday, 10:00 – 23:00